Privacy policy
This policy informs users about the processing of their personal data on the official Nova Roma Hotel website, in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December.
1. Data controller
Controller: HOTEL NOVA ROMA S.L.
Tax ID number: B06103527
Address: Calle Suárez Somonte, 42, 06800 Mérida, Badajoz, Spain.
Contact email: reservas@novaroma.com
2. Purposes of processing
Personal data provided through forms, email or other contact channels will be processed for the following purposes:
- To respond to requests for information, contact or quotations.
- To manage queries relating to accommodation, groups, events or hotel services.
- To maintain professional or commercial contact with the data subject.
- To comply with legal obligations applicable to the establishment.
3. Data processed
As a general rule, identifying and contact data will be processed, together with any information provided by the user in relation to their stay, request or enquiry.
4. Legal basis
The legal basis for processing shall be, depending on the case:
- The application of pre-contractual measures requested by the data subject.
- The performance of the contractual relationship or provision of services where applicable.
- Compliance with legal obligations.
- The consent of the data subject where required.
5. Data retention
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected. Once the service has been provided or the request managed, the data will be kept duly blocked for the legally required periods in accordance with the applicable regulations.
6. Recipients
Data will not be disclosed to third parties except where there is a legal obligation to do so. However, certain technology or service providers may access the data as data processors where necessary for the operation of the website, the management of communications or the provision of services contracted by HOTEL NOVA ROMA S.L.
7. Data subject rights
The data subject may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability, as well as withdraw consent where processing is based on it, by sending a request to:
Email: reservas@novaroma.com
Postal address: Calle Suárez Somonte, 42, 06800 Mérida, Badajoz, Spain.
To process the request, proof of identity may be required by means of a valid document.
8. Complaint to the supervisory authority
If the data subject considers that the processing of their data does not comply with the current legislation, they may lodge a complaint with the Spanish Data Protection Agency, available at www.aepd.es.
9. Browsing data and cookies
Browsing this website may involve the processing of certain technical data and, where applicable, the use of analytical cookies when expressly accepted by the user. Further information is available in the Cookie Policy.
Last updated: April 2026.